Your “stuff” is important to you.
Professional movers do this every day, but this is YOUR stuff. You want movers who treat your furnishings and belongings that way. Let’s face it- most appliances and furniture can be repaired or replaced if they’re damaged, but other things, like family photos and heirlooms are irreplaceable.
At TWO MEN AND A TRUCK®, we call ourselves the “Movers Who Care®” to reflect how critical it is for us to treat every move, every customer and all of their possessions with complete respect.
When shopping for a local mover, remember- the cheapest moving quote is not necessarily your smartest move.
We’ve already established that your “stuff” is important to you. So you want a company with a track record of providing excellent customer service – “service” being the key word. Of course excellent customer service includes much more than just the packing and transporting of your things.
It starts with your first contact. You should expect a pleasant, professional representative to provide you with an estimate that is well thought out and fair. Service extends to being on time, professional appearance and thoroughness at both ends of the move. It also involves open lines of communication. You have the right to ask questions of the movers you are considering. If they are reluctant to give you a straight answer, move on to the next choice.
One of the best ways to find a reliable, professional mover is to get a recommendation from someone you know and trust. Ask your friends, neighbours and relatives which moving companies they used and how satisfied they were with the service.
Another valuable resource is the Internet. You can use the Web to find out how long moving companies have been in business, if and how their movers are trained in the packing and transporting of goods, and to read reviews left by customers.
Contact contenders and ask what you can expect before, during, and after the move.
You can also check with the Canadian Association of Movers (CAM), which has a web page for consumers. CAM represents moving and storage companies with the goal of helping customers connect with reliable, professional moving services.
Moving can be one of the most stressful but also most exciting times of your life. Hiring a mover who cares as much as you do about moving your possessions from point A to point B efficiently, economically and safely will reduce the stress and increase the fun. Your movers play an important role in helping you adapt to your new surroundings.
So if you’re planning a move in the future, think ahead and start doing your research now.
The more comfortable and confident you feel about the mover you choose, the smoother moving day will be. Customer service, walking the walk and talking the talk, is really what its all about!