During Career Move Month, many of our locations are actively seeking out and arranging interviews for men and women that are interested in working for TWO MEN AND A TRUCK®. During these interviews, many of our General Managers found that time and time again, they would get asked what an average day is like for ___ position. This can be a tricky question as one day can be completely different from the next.
So, to help those interested in working for TWO MEN AND A TRUCK® we reached out to our teams to get a feel for what a day in the life of a TWO MEN AND A TRUCK® employee is like. Today, we’re sharing Trish Howe’s thoughts on what it’s like to be a CSR for TWO MEN AND A TRUCK® Kitchener, Cambridge and Waterloo.
What’s an average day like for you?
My normal day begins at 8:00 am. It usually begins with opening the office, greeting the movers as they begin to flow into work for the day. I begin to follow up on emails and calls, followed by inner-office tasks like filing, printing of upcoming move sales orders, and scheduling that takes place during the quieter moments. Most of our day though consists of interacting with our clients on the phones – building or booking estimates and scheduling moves.
How do you handle challenges and can you name a recent one?
Challenges vary but are handled as quickly as possible. In most cases, it may be a damaged item, the cost of a move, or a date change.
There are sometimes instances where we’re working with an older or disabled client, which might take a bit longer to understand them or understand what they need, but in the long run, I’ve found that they can be some of our favorite clients.
Recently, we had an older gentleman (father) call us on behalf of his hearing-impaired daughter. He helped by gathering the move information to build an estimate. I assured him that one of our movers has parents with hearing impairments and that I would assign him on the move day so that he could sign and communicate with his daughter. I’m happy to say that they were overjoyed with our service and care.
What have you learned while on the job, that you didn’t expect?
I have learned that you can never assume or expect anything.
You must always try and remember to ask all questions that might apply….. stairs, elevator, weight, will everything be packed or do you need that service too? People have a varied thought process when it comes to a moving service and what is included or expected. Also moving is tremendously stressful for a lot of people. My aim during every call is to leave customers feeling better about the process.
What is the most rewarding thing about being a CSR?
The most rewarding feeling is being a team from beginning to end. It takes a whole team for a move to go smoothly.
From the initial call with a CSR, to the arranging of an estimate with an estimator, to the scheduling the move, and finally the crew on moving day; requires a lot of effort. The best feeling from all of that coordination is when a customer sends in a five-star reply card, or in my case they call into the office and communicate how great their move went.
Do you find TWO MEN AND A TRUCK ® a good place to grow and have opportunities?
Within our office, I have seen many people learn and grow into a new job or responsibility. It’s also a great work environment. Many of our movers come from referrals of current movers. It’s pretty great to see when you see co-workers encouraging their friends to join them.