This Friday, we’re sending a High-Five out to Connor Smith, from our St.Catharines and Niagara, ON, location!
We asked Cotie Drinkwater, Owner of TWO MEN AND A TRUCK® St.Catharines and Niagara, ON, to tell us about Connor. Here’s what he had to say:
Connor Smith has been a part of our St. Catharines team since April 2018. He joined us after working 2 years as a part of the TWO MEN AND A TRUCK® Markham & Pickering team. Connor has been an exemplary role model, leader and co-worker since joining our location. He has a persistent positive attitude that is contagious to his customers and co-workers. He uses patience and strong communication skills to coach, teach and develop new movers. His friendly nature, hard work, attitude and emphasis on quality ensure moves go quickly and safely.
Since starting with us Connor has maintained a 4.96 satisfaction rating, a 100% referral rating and 55% reply card return rate. The crew all enjoy working with him because his high quality of customer service keeps the customers happy. He also has an unwavering ability to keep to mood light and fun. One of the comments we hear most often from his customers is how stress-free the move was because of Connor and his team.
It has been an absolute pleasure having Connor as part of our team acting as a role model and leader for our new movers. On behalf of the management team and the whole TWO MEN AND A TRUCK® St.Catharines and Niagara’s team we want to thank you for all the coaching and developing you have done and for always leading by example.
From your team at TWO MEN AND A TRUCK® St.Catharines and Niagara, ON, thank you for all of your hard work, and being an exceptional member of our team! Congratulations, you deserve this High Five!
Our customers agree that Connor really stands out at his job. Here is what they have said when he’s on their move:
My “moving team” Connor, Cody, and Rej, were efficient, courteous, professional, and very helpful. Their attitude and timeliness made this traumatic day almost enjoyable for me! I had been dreading it. Thank you guys, and TWO MEN AND A TRUCK. I would, and will, recommend you highly.”
We were really impressed with how the move was handled. They were respectful of our possessions. Most importantly though, they were respectful of each other. I heard them ask each other many times if they “were ok” and saying “please” and “thank you”. Sounds like a small thing, but it changes the feeling of what is usually a very trying day for everyone. We had a two day move and the moving team was the mostly the same, giving a continuity and a sense of “being in this together”. They worked incredibly hard, and never lost patience. Thank you!”
“We were very happy with Connor and the team who moved us. They were professional, courteous, efficient and accommodating. They were on time and on budget. Definitely recommend them.”
“I was very impressed with the moving team. They were fast, careful and friendly. They made a stressful experience much more pleasant.”
Thank you for taking such great care of our customers Connor! We appreciate the excellent customer service that you’ve provided during each and every move. High five!