This week’s High Five Friday goes to Ian from TWO MEN AND A TRUCK® St. Catharines & Niagara.
We asked Ian’s team at TWO MEN AND A TRUCK® St. Catharines & Niagara to tell us a bit about him. Here’s what they had to say:
“Ian has been a part of our team since March 2016. Ian has a great attitude and work ethic which helps motivate his team on moves and keeps our customers happy and calm on moving day! Ian has been an integral part of our team this summer, and is happy to transfer his skills and experience to new employees. Ian’s dedication to exceeding customers’ expectations and high standards of satisfaction continue to turn our customers into Raving Fans!
Since Ian started at TWO MEN AND A TRUCK® St. Catharines & Niagara he has maintained a 98% Referral Rating and a 97% Customer Satisfaction Rating! We frequently hear from our clients about the wonderful service, experience, attitudes, and care provided by Ian and his team throughout the moving process.
For these reasons and many more we are happy to recognize Ian with this High Five. Great job, Ian! We look forward to watching you develop more and more as a leader on this team!”
Here’s what customers are saying:
“Our 3 guys were outstanding, polite, never stopped, had some pretty tight corners to maneuver, and never complained, just did it. Alex was a great team lead and Ian and Jacob made a great team. I would definitely recommend your company.”
– Jim and Nancy
“The overall experience was fantastic…the 3 young men that came to do the move could not have been more accommodating and professional and super nice… It was the most stress free experience and I’m so grateful.. Thank you so much to all who made this an easy day!!!”
“We had a very big move and the team handled it beautifully. We ran out of boxes on moving day and the office had them driven over to our house. What great customer service! The 5 moving guys were amazing and hardworking. They stayed on time and budget. They worked with us on the receiving end to ensure everything was in the right place. The conducted walk throughs on both ends. They were very professional and very accommodating. I would highly recommend this company.”
– Mike and Rosalie
“We have moved 11 times in 14 years and this had been the easiest and most pleasant move yet!! ;)”
“We were moved by five extremely careful men and two trucks! Our house contents couldn’t have been handled more carefully if we had done it ourselves. We are so pleased with the attitude of all the employees beginning with the estimator, the office staff, and finally the actually movers themselves, that we surely will avail ourselves of their services for any future moves. We have already been praising this company to others we meet including our lawyer, who felt as we did as he and his family had moved with this company.”
“Our Moving team was absolutely incredible. The two gentlemen were extremely efficient and also very personable. They handled all our request and did a perfect Job. Well done.”
“The team was extremely professional and mannerly. They were fit and able to do the job. Nothing was suggested to be difficult for them. They did everything we asked and with a smile. Moving day is difficult at best and these guys and staff at the office are absolutely great. We had to do this in 2 separate moves. Both were excellent. We would use them again…. if God forbid we ever decide to move again….. Can’t say enough about them. They are the Disney World of moving. Smiling, fit, positive, on -time, efficient and accommodating. Worth every penny but I thought they were well priced in any event.”
“The three young men were terrific. Hard working careful and in good spirits despite the extreme heat. They were very helpful and they went above and beyond what was expected of them. I will highly recommend them. My sister moved a few month earlier and had the same experience. Moving day is not fun but having them surely made it so much less stressful.”
“Our experience with Two Men and a Truck was fabulous. The office staff were extremely helpful and made us comfortable with the entire process. The moving crew was efficient, friendly, and helpful and took great care of our stuff. I would definitely highly recommend their services to friends, family and clients.”
-Arthur and Vernah
“The “Best” moving experience we have ever had. The movers were polite, friendly and funny. They went out of their way to do whatever they could to accommodate us. They were respectful of our furniture and us. We have already recommended them to our friends. Cotie really knew his stuff when he gave us the estimate and Sarah was most helpful. Thank you everyone, it really was a good experience. I wish we would have known about 2 Men and a Truck when we moved the last time.”
– Susan and Bart
Ian, from your team and management at TWO MEN AND A TRUCK® St. Catharines & Niagara, thank you for all of your hard work, and for being an exceptional member of our team! Congratulations on this High Five!