Here at TWO MEN AND A TRUCK®, we’ve always focused on employee training. We do this in two ways:
1) By using the latest techniques and finest equipment available.
2) By teaching everyone to follow THE GRANDMA RULE®, which is a commitment to treating everyone as you would want your grandmother treated.
Did you know that each new franchisee must attend a two-week training session in the international home office in Lansing, Michigan, before opening a new location? We call it STICK MEN UNIVERSITY®. Our moving team members are taught by subject matter experts about using the computer systems, techniques for marketing their new business, effective hiring practices, and best practices for managing and leading teams.
We also work in a two-story home built inside the TWO MEN AND A TRUCK® / INTERNATIONAL, Inc. headquarters. Students are taught how to maneuver, wrap, pack and load items such as a china cabinet filled with breakables, glass tables, a grand piano, a washer and dryer, and a flat-screen TV. Students must identify obstacles and empty the house quickly and efficiently. A built-to-scale truck box is also located in the training facility, and students must successfully pack the back of the truck with items from the home.
STICK MEN UNIVERSITY® also offers online classes for everything from leadership to marketing tactics to making accurate estimates throughout the year. Several instructor-led courses are also available. The customer is TWO MEN AND A TRUCK®’s top priority. And to ensure we’re providing the best service available, we are constantly reviewing and improving our training classes.